Station Officer at Metro Bus Limited

• Coordinate effective on-boarding of all passengers and maintain a clean and neat work environment


• Provide direct, front line customer service to customers.·


• Help direct passengers to the right area for boarding, check tickets/cards, seat assignments.


• Make announcements and give special help to elderly, young or disabled passengers.


• Listen to, understand and offer solutions to customers’ questions, concerns, and complaints.


• Offer customers accurate and helpful route information.


• Sell and keep records of fare cards/tickets


• Provide assistance to customers in the use of automated cards


• Explain to and advise customers on company products or services, and various ticketing options.


• Keep station equipment and environment to clean and operational


• Monitor the proper operation of elevators and escalators;


• Observe and report on overall station conditions, including failures, outages, defects, emergency response situations, and unusual or suspicious occurrences;


• Direct customers during overcrowding conditions


• Assist with emergency station evacuations as needed and request police and/or medical assistance, as needed.

Via Station Officer at Metro Bus Limited»