Customer Service Officer in a well established Hotel

A well established Hotel based in River state and has branch in London requires the services of experienced professionals.

Responsibilities:

• Attracts potential customers by answering product and service questions; suggesting information about other productsand services.


• Opens customer accounts by recording account information.


• Maintains customer records by updating account information.


• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


• Maintains financial accounts by processing customer adjustments.


• Recommends potential products or services to management by collecting customer information and analyzing customer needs.


• Prepares product or service reports by collecting and analyzing customer information.


• Contributes to team effort by accomplishing related results as needed.

Qualifications and Requirements:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

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