-Ensure customer satisfaction and future business by regular contact with key lab personnel.
– Responsible for ensuring optimum operation of all products in customer laboratories by closely working with Equipment Support Specialists, service partners and other relevant personnel.
– Ensure all territory technical matters are logged into the Complaint Handling System and all complaints are closed out in agreed timeframes.
– Maintain individual operating expenses within the given budgets and company guidelines.
– Provide relevant reports to management director as required.
– Ensure all company provided “tools” are maintained in original working condition and kept secure at all times.
– Participate actively in optimizing customer ordering and usage patterns to achieve business objectives.
– Foster a good working relationship with service partners and Equipment Support Specialists.
– Assist Sales to ensure Service Contracts are issues and renewed.
– Active participation in external publications and meetings.
– Active participation in company meetings where required.
Job Qualification
-HND, B.Sc. in Biochemistry, Microbiology, Medical laboratory science or any related discipline.
– Applicant must have an excellent knowledge of practical experience with medical laboratory diagnostics.
– Applicant must be customer-centric with the right attitude towards ensuring customer satisfaction.
– Applicant must have good oral, listening and written communication skills.
Via Medical Care Administrator at Graceland Biomedical Diagnostics»
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