Medical Care Administrator at Graceland Biomedical Diagnostics

-Ensure customer satisfaction and future business by regular contact with key lab personnel.

– Responsible for ensuring optimum operation of all products in customer laboratories by closely working with Equipment Support Specialists, service partners and other relevant personnel.

– Ensure all territory technical matters are logged into the Complaint Handling System and all complaints are closed out in agreed timeframes.

– Maintain individual operating expenses within the given budgets and company guidelines.

– Provide relevant reports to management director as required.

– Ensure all company provided “tools” are maintained in original working condition and kept secure at all times.

– Participate actively in optimizing customer ordering and usage patterns to achieve business objectives.

– Foster a good working relationship with service partners and Equipment Support Specialists.

– Assist Sales to ensure Service Contracts are issues and renewed.

– Active participation in external publications and meetings.

– Active participation in company meetings where required.

Job Qualification

-HND, B.Sc. in Biochemistry, Microbiology, Medical laboratory science or any related discipline.

– Applicant must have an excellent knowledge of practical experience with medical laboratory diagnostics.

– Applicant must be customer-centric with the right attitude towards ensuring customer satisfaction.

– Applicant must have good oral, listening and written communication skills.

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